Back Orders

If your item is not in stock, we will place it on back order for you. Once we receive the item, we will despatch it to the delivery address provided. There is no additional charge for the delivery of back ordered items. 

This does not apply to special or bespoke orders.

 

Pricing

Prices are shown excluding freight and GST and are in Australian Dollars only. Prices are subject to change without notice.

Product Descriptions

Product descriptions and specifications may change over time without prior notice. Photographs, drawings and illustrations of products are included as a reference only.

 

Returns

In the event of incorrect deliveries or damaged goods, the customer must notify Algeos as soon as possible after receipt of the goods. Goods must be returned within 21 days of invoice date and be in resaleable condition. Return requests due to customer error are at the discretion of Algeos. If accepted, customers are responsible for the freight costs of the return. Algeos reserve the right to charge a restocking fee. Goods returned for credit, exchange or refund will not be accepted without prior agreement.

 

Special orders - Items that we order in specifically by customer request, that we do not usually stock have to be paid for upfront and cannot be returned. 

 

Payment & Accounts

For web orders, customers must pay upon confirmation of the order. 

For business account, we accept orders by phone or email. An upfront payment by credit card, bank transfer or cheque will be required when placing your first order with us. For current account holding Algeos customers, invoices are due and payable within 30 days from the date of invoice. We accept payment via Visa and Mastercard, cheques and bank transfers. When paying by electronic transfer, please provide the corresponding invoice number as the reference. We reserve the right to suspend or withdraw, without notice, credit facilities from any account which exceeds our trading terms. 

 

Warranties & Repair

All furniture and equipment is sold with the manufacturers warranty which varies. For further information please contact us for details relating to Algeos Australia’s warranty policies. 

 

Credit Card Security 

We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website. 

Shipping and Handling

Delivery charges are non-refundable unless the entire order is returned, and contains one or more damaged/faulty items. 

 

Algeos is UNABLE TO DELIVER TO PO BOXES. If the delivery address is unattended please provide the specific delivery instructions such as ‘Leave at front door if practice is unattended’. Algeos will not accept responsibility for items not delivered due to insufficient delivery information. Any redelivery may incur an additional cost. 

 

All delivery instructions must be given to us when placing the order. Tracking numbers are provided with invoices which are emailed the evening the goods have been dispatched. 

 

Freight Charges 

 

Anything we can send in a small bag or box is $10 - larger packages will be charged at cost. Please note the pricing on the website may be inaccurate at the time of ordering so we may call to collect further freight charges if necessary. Freight charges exclude GST.

 

For large items such as podiatry chairs and pallets, please note that the freight charge we quote is for a kerbside service. This service does not include carrying goods up any stairs, and they will not unpack or assemble products. If you require these services, please contact Algeos or a removalist to obtain a quotation. Please note that additional charges may apply.